Refund policy

Last updated 4 November 2026

We want you to be happy with your reports.

When we will refund you

• Your report was not delivered within 24 hours of your request and we cannot resolve it.
• Your report has a technical fault we cannot fix.
• You were charged more than once for the same membership.

Contact us within 14 days of purchase at [email protected] and we will reply within 2 business days. Refunds go back to your original payment method through Stripe and can take 5–10 business days to appear.

What is not refundable

Because reports are digital and delivered to you in full, we cannot refund simply because the contents were not what you hoped for, or after the 14-day window. This does not affect any rights you have under the law of your country.